Shipping and Returns
Delivery Timeframes
Orders are shipped within 1-2 days (excluding weekends and public holidays) from our Queensland warehouse via Australia Post. Once shipped, you will typically receive your order in:
- 2-4 business days - QLD*
- 3-6 business days - NSW, ACT, SA & VIC metro and most regional areas*
- 4-8 business days - WA, NT, Tasmania*
*Outer-regional areas may experience slightly longer shipping times
If you require faster delivery, there is an express shipping option which will expedite your delivery. You will receive a tracking number after your order has been shipped. Australia Post delivery timeframes are not guaranteed.
Shipping Cost
- $10 flat-rate standard shipping
- $14 flat-rate express shipping
- FREE standard shipping for all orders over $100
After Completing Your Order
After your order is complete, you can expect to receive an order confirmation email with a summary of your order. This is a great opportunity for you to review your order, including size, colour and delivery address. If you have any last minute changes, please don't hesitate to contact us.As Your Order Progresses
As your order progresses, you will receive updated communication with tracking details which you can follow.Return to Sender Parcels
If an attempted delivery of your parcel is made but you are not at home, Australia Post will determine if the parcel can be left in a safe place. If not, the parcel will be taken to a post office and a card will be left at your address with details of how to collect your parcel, including pick-up timeframes. If your parcel isn't collected within the specified timeframe, it may be returned to the sender. If a parcel isn't picked up and is returned to us, please note that additional shipping costs (flat rate of $10) will apply to have the parcel re-shipped.
Returns/Exchanges
If you're not 100% satisfied with your purchase, you can return your item(s) for an exchange or refund within 30 days from when your order was placed, providing the below conditions are met:- Items must be returned in original condition, undamaged and unworn/unused
- Items must be in their original packaging.
A friendly reminder: When returning an item, consider using a trackable shipping service, as we are not liable for lost packages. The Sunshine Boutique is not responsible for the cost of return postage.
To start a return for exchange or refund, contact us.